Your Backyard is for Living
Serving Our Community
Effective January 2022
COVID Protocol
We encourage curbside pick up-delivery-online shopping
At the Pool Place we are dedicated to ensuring the health and safety of our customers and staff. Here is what we are doing
In addition to the province’s safety guidelines The Pool Place has considered specific needs and circumstances implementing all precautions available to provide a safe and a higher level of convenience for our customer.
We will open our doors to a maximum of 2 people less than 5% capacity.
We encourage curbside pick-up and delivery of product and pick up water tests.
Mobile Service extended to Tuesday-Wed-Thursday
Request PDF price sheet for telephone orders
SERVICES AVAILABLE
In-Store Shopping: YES
In-Store Water Testing: YES
In-Store Capacity: 4 customers
Curbside Pickup: YES
Curbside Water Testing: YES
Delivery: YES
WINTER HOURS OF OPERATION
Thursday: 9:30 am - 7:00 pm
Friday: 9:30 am - 7:00 pm
Saturday: 9:30 am - 4:00 pm
Free Local Delivery
Tuesday-Wednesday & Thursday
(Place delivery order at least 24 hours prior)
Easy to Order
Easy to Arrange Pick-up or Delivery
Telephone Orders
Call: 905-957-7100
Text: 905-701-0100
Email: info@poolplace.ca
Message: Facebook
Online Shopping-visit the store: On-line
HOW WE'RE OPERATING TO KEEP EVERYONE SAFE
ONLINE SHOPPING:
Most of your everyday products can be found and purchased through our online store.
Specify pick-up, FREE local delivery and FREE delivery outside local for orders over $200.
Can't find something? Give us a call and we can assist you during store hours.
CURBSIDE PICK-UP:
Curbside pickup is available. Please check our hours of operation for curbside pickup.
- There are three designated curbside pickup parking spaces on the East side of our building (Lepage side).
- Please park in one of these and call or text the number on the sign for the designated curbside pickup
- Staff will bring your order to your vehicle.
- Contactless drop off water testing is available.
- Please fill out a water testing form for your pool or hot tub completely when leaving your sample. Forms are available in sealed bag provided and deposit in bins located at the front or back of store or alternatively complete and print at home. You can also fill in the online Pool Water Test Form HERE or the Hot Tub Water Test Form HERE.
IN-STORE SHOPPING:
We are essential and it is essential we do so safely. We will provide in-store shopping to a maximum of 4 people.
IF YOU'RE FEELING UNWELL |
FACE MASK |
IN-STORE SHOPPING |
WATER TEST |
PRACTICE SOCIAL |
USE TAP PAYMENT |
The safety of our customers and staff is our number one priority and we are following the recommendations of government and health authorities.
OUR STORE HAS IMPLEMENTED:
- Increased cleaning of our in-store to high touch areas, including washrooms, shelves, water testing and cash counters, door handles, etc. with the use of appropriate disinfectants.
- Staff is supplied with PPE
- Product handling by staff only
- Product has been wiped & sanitized
- Water sample bottles sanitized & prepared in a sanitized sealed bag
- Free Delivery to local customers
- Touchless curbside pick-up
HANDLING WATER SAMPLES:
A water sample bottle drop-off area that respects physical distancing recommendations.
Our staff wipe down each water sample bottle prior to handling and prior to returning the sample to you using one of the following:
- Disinfectant wipes
- Disinfectant cleaning solution (ie: Lysol All-Purpose Cleaner)
- Chlorine cleaning solution (2 teaspoons of bleach in 1 litre of water)
AT THE LAB:
We will thoroughly clean and disinfect the water test lab area on a routine, frequent basis and prior to the stat and end of each day, including all high touch areas of test apparatus, general items used in the lab area, keyboard, touchscreens etc. with a suitable disinfectant/cleaning method.
SERVICE:
- Wearing of masks and gloves.
- Sanitizing of vehicle and tools, and high touch areas in the backyard.
WATER TESTS:
- Drop your water sample in the basket at rear of store.
- Water samples delivered by 2:00pm for same day results.
- Please do not drop a water test off it is healthy water and has been tested within the last 10 days.
- We encourage you to test your water by way of strips or invest in a digital reader and provide us your results by email and we will send you a water test analysis. * Please check your spam if you are not seeing test results in your inbox.
- Problem pools or hot tubs we will contact you to arrange a time to provide you personal care with safety measures taken.