Phone: 905-957-7100

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Terms of Service and Privacy Policy

Welcome to The Pool Place. By accessing and using our website, services, or submitting any forms, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.


Legal Notice

All notices from The Pool Place to you may be posted on our website and will be deemed delivered within thirty (30) days after posting. Notices from you to The Pool Place shall be made either by regular mail, sent to the address provided on our website, or by first-class mail to:

The Pool Place

111 Griffin St N, Smithville, ON L0R 2A0

Delivery shall be deemed to have been made by you to The Pool Place five (5) days after the date sent.


Copyright Notice

All content appearing on this website is the property of The Pool Place.

Copyright © 2025 The Pool Place. All rights reserved.

As a user, you are authorized to view, copy, print, and distribute documents on this website under the following conditions:

  1. The documents are used for informational purposes only.
  2. Any copy of the document (or portion thereof) includes the copyright notice:
    Copyright © 2025 The Pool Place. All rights reserved.


Trademarks

All brand names, product names, service names, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship by The Pool Place.

Nothing contained herein shall be construed as conferring any license or right under any patent, copyright, trademark, or other intellectual property right of The Pool Place or any third party, except as expressly granted.


Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

Information on this site may contain technical inaccuracies or typographical errors. Product pricing and availability are subject to change without notice.

The Pool Place reserves the right to refuse service, terminate accounts, and cancel orders at its discretion, including without limitation if customer conduct violates applicable law or is harmful to the interests of The Pool Place.


Communications Consent

By submitting your personal information through our website forms, you consent to receive communications from The Pool Place, including:

  • Service updates
  • Appointment confirmations
  • Promotional messages
  • Important notices
     

SMS Terms & Conditions

1. SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
If consent has been given to receive text messages from Patio Plus & The Pool Place, messages may be received related to the following Customer care.
Example: "Hello, this is a reminder of your upcoming appointment with Patio Plus & The Pool Place at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 2 SMS messages per week may be received related to appointments & customer care.

Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4. Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.


5. Opt-Out
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

6. Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly by calling us at 905-957-7100 or email at info@poolplace.ca



Shipping and Delivery

Currently, The Pool Place ships merchandise to locations within:

  • United States and its territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands
  • Canada and Mexico

The risk of loss and title for all merchandise passes to you when delivered to the shipping carrier.


International Shipping

Customs and import duties may apply to international orders. These charges are the responsibility of the recipient and vary by country.

Shipping laws are different in each country. It is your responsibility to verify the legality of shipments to your destination. The Pool Place is not responsible for any damages arising from improper international shipping practices.


Sales Tax

The Pool Place charges sales tax for merchandise based on applicable state or provincial rates and the location of delivery.


Warranties and Disclaimers

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Pool Place makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. 


POOL PLACE SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL POOL PLACE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Pool Place.


The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Pool Place is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.


The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Pool Place.
The inclusion of material on this server does not imply any endorsement by Pool Place, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.


A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Pool Place tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.


Return Policy

You may purchase merchandise using any payment method listed on our website. The Pool Place reserves the right to change payment procedures at any time without notice.


Miscellaneous


Void Where Prohibited: Not all products or services on this site may be available to all persons or in all locations. The Pool Place reserves the right to limit the availability of products or services.


Governing Law: These terms shall be governed by the laws of the province or state in which The Pool Place is registered. Both parties consent to the jurisdiction of such courts.


Entire Agreement: These Terms and Conditions constitute the entire agreement between you and The Pool Place regarding this website, superseding all prior communications. No modification shall be valid unless authorized by The Pool Place. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.


Privacy Policy

The Pool Place is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.


1. Information We Collect: We collect information you provide directly, including:

  • Full name
  • Phone number
  • Email address
  • Service address
  • Service details
  • Payment information
  • Any additional information submitted through our forms

We also collect usage data automatically, such as:

  • IP address
  • Browser type
  • Pages visited
  • Device type
  • Cookies and analytics data

2. How We Use Your Information: We use your information to:

  • Process service requests and orders
  • Communicate with you about services, appointments, and promotions
  • Send SMS updates and offers (with your consent)
  • Improve website performance and user experience
  • Comply with legal obligations

SMS Communications:
If you provide your phone number, you consent to receive SMS communications from The Pool Place. Message and data rates may apply. You may opt out at any time by replying "STOP."


3. Sharing of Information: We do not sell your personal information.

We may share your information with:

  • Trusted service providers who help operate our website and services
  • Government agencies, when required by law
  • Third parties in connection with a business transfer (e.g., merger, sale)

Our partners are required to maintain the confidentiality of your information.


4. Data Security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.


5. Your Rights and Choices: You can:

  • Opt out of marketing emails by using the unsubscribe link
  • Opt out of SMS messages by replying "STOP"
  • Contact us to access, update, or delete your personal information

For privacy-related inquiries, contact us at:
Email: info@poolplace.ca
Phone: 905-957-7100


6. Cookies and Tracking Technologies: We use cookies and similar technologies to improve our services and enhance your experience on our website.

You can control cookies through your browser settings. However, disabling cookies may limit your use of certain features.


7. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.


8. Policy Updates: We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

We encourage you to review this policy periodically.


Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

The Pool Place
Email: info@poolplace.ca
Phone: 905-957-7100
Website: www.poolplace.ca

Copyright © 2024, Pool Place. All Rights Reserved.

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